Refund policy
Return & Refund Policy — LULA paws
In accordance with the South African Consumer Protection Act (CPA), we offer the following return and refund policy.
14-Day Return Window You have 14 days after receiving your item to request a return. To be eligible, your item must be unused, in its original condition and packaging, with proof of purchase.
Defective or Damaged Items Under the CPA, if your item is defective, damaged, or not as described, you are entitled to a replacement, repair, or full refund. Please inspect your order upon receipt and contact us within 14 days at a.olivier79@icloud.com with photos of the issue.
Shipping Problems If your order is lost or delayed beyond our stated 8–11 business day delivery window, contact us immediately. We will investigate with our courier and resolve the issue within 7 business days.
Return Shipping Costs
- Defective/damaged items: LULA paws covers return shipping
- Change of mind returns: customer covers return shipping costs
Non-Returnable Items Sale items and gift cards are non-refundable.
Refunds Approved refunds are processed within 10 business days to your original payment method via Yoco.
Contact a.olivier79@icloud.com